SUPPORT Services (MAINTENANCE)

“Cost-effective and optimized IT support services to maintain your business efficiently”

Managing complex business strategies and everyday IT infrastructure can be a daunting task for any growing enterprise. In today’s scenario when IT support services are so expensive, it can be difficult for an enterprise to reduce downtime and focus on improving productivity single-handedly.

Well, if you are a growing organization or a large enterprise with multiple data centres, a well-equipped and reliable full-fledged IT support service partner can surely help you to work dedicatedly. Keep your business functions, IT systems and other operations running smoothly, without any disruptions with the help of Digicor IT support services!

We are one of the top IT managed services providers offering fast, scalable, superior, and customized solutions to businesses of all sizes across all industries. We are the trusted IT partner offering a full range of customized technical support across New Zealand and Australia. Our support services are budget-friendly and reliable enabling businesses to focus on critical functions which really matters, while we take care of all your IT support needs.

OUR SUPPORT SERVICES PROVIDE THE FOLLOWING BENEFITS:

Flexible SLAs

Flexible SLAs

Cost Efficiency

Cost Efficiency

Technologically

Technologically Updated

Improved Response

Improved Response Time

Expertise at

Expertise at Your Finger Tips

24/7- Mission

24/7- Mission Critical Service

Our Support Services feature include the following:

  • Flexible and customized service level agreements (SLAs)
  • 24/7 onsite and remote assistance by our Level 1 / Level 2 engineers
  • 24/7 x 4 Mission Critical Service – we respond to your service call within 24 hours, 7 days a week
  • Return to Base (RTB) – you send us the faculty unit and we’ll send its replacement
  • Advance Replacement service – parts exchange
  • Next Business Day (NBD) on-site service – We respond to your service call and will be onsite within the next business day