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Digicor RMA Support

RMA SUPPORT


We have incorporated RMA Process through ERP Software in NetSuite. Register your information with us and we will get back to you shortly

support@digicor.co.nz +64 9-477 0823

In a means to improve support standards, DiGiCOR have integrated the return merchandise authorisation (RMA) process into enterprise resource planning (ERP) software via NetSuite. Our clients can now lodge their RMA support case directly through the NetSuite customer centre portal, clients will be able to monitor the progress of the case with ease. The process below will assist in lodging a case:

  1. Submit RMA/Support Case via Lodge my RMA/Support Case, using login details provided by DiGiCOR
  2. Click Support -> Contact Support and fill in the necessary information, then click Submit
  3. Using the filter located at the top left of the page, you are able to list your RMA/ Support cases
  4. Upon listing your cases; clicking ‘view’ will allow you to view the messages of each case, clicking ‘edit’ will allow you to message those associated with the particular case.
  5. Clicking the ‘Home’ icon will take you back to the Home Page.

DiGiCOR work diligently to provide exceptional support to all our customers. We welcome your feedback as it assists us in improving your experience. You can submit feedback via the ‘Support Feedback’ sub-tab within the case record.

First-time users, please register below, our support staff will set up your username and password in order for you to Lodge my RMA/Support Case.

First-time users, please register below to lodge your case. You can also follow this link: Lodge my RMA/Support Case